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Privacy Policy

Pet Lovers Centre Pte Ltd and its subsidiaries, including Pet Lovers Foundation, (collectively “PLC”) are committed to protecting your privacy. This Privacy Policy (“Policy”) describes how PLC collects, uses, and discloses personal data in compliance with the Personal Data Protection Act 2012 of Singapore (“PDPA”).

With regard to your personal data, this Policy does not supersede or replace any prevailing consent which you may have provided to PLC and your personal data will not be used for a new purpose unless PLC has obtained your consent in writing, recorded, or any other form that is accessible for subsequent reference. This Policy may be updated from time to time to ensure that it is consistent with our future developments or business purposes and/or any amendments in the statutory or regulatory requirements. All updates to this Policy will be published in our website, www.petloverscentre.com.

PLC does not retain personal data longer than necessary for the purposes for which they are collected except where necessary to comply with PLC’s legal obligations. For the purposes of this Policy, personal data shall have the same meaning as stipulated in the PDPA, being data from which an individual can be identified and collected by PLC in electronic or other forms. 

1. Personal data collected by PLC may include and not limited to the following:

  •  Individual’s full name

  •  Individual’s date of birth

  •  Individual’s gender

  •  Individual’s residential or mailing address

  •  Individual’s mobile or home telephone number

  •  Individual’s electronic mailing (E-mail) address

  •  Individual’s internet IP address, hyperlinks visited and other online activities conducted (e.g. online shopping)

  •  Individual’s photographs and video recordings from PLC’s retail stores or during PLC’s events/roadshows/campaigns

  •  Individual's profile photo or video from Instant Messaging and Video Call Apps (e.g. LINE)

2. Collection of Personal Data

Personal data collected by PLC will only be used or disclosed for the purpose(s) for which it is collected unless required or authorised under the PDPA or other applicable law. PLC will undertake reasonable efforts to ensure all personal data collected is accurate, complete and corrected accordingly.

PLC may collect your personal data through one or more of the following methods:

  • Online user account registration form

  • Online user account update form

  • Online checkout form

  • VIP card application form

  • Puppy/Kitty bonus plan application form

  • Survey or feedback form

  • Lucky draw contest

  • Correspondence or electronic mail

  • Online chat on PLC’s official website

  • Electronic messages posted on PLC’s social media platform(s) (e.g. Facebook)

  • Verbal communications with staff of PLC

  • Closed-circuit television recordings of individual at PLC’s retail stores or premises

  • Photographs taken during events/roadshows/campaigns in partnership or associated with PLC

  • Third party business partners or associates of PLC

In addition to the above, PLC may use the following technology to automatically collect information about:

  • your activities on PLC’s website
  • Cookies

  • Flash Cookies

  • Web beacons, clear pixels, or pixel tags

  • Analytical tags

  • Web server logs

  • Visitor Declaration Form

  • Instant Messaging Apps (e.g. LINE, Telegram & etc )

3. Use of Personal Data

Depending on the services required or utilised, your personal data will be used for the relevant purpose(s) as deemed reasonable by PLC, which may include one or more of the following:

3.1. Services

  • To verify your identity

  • To process and execute your home and/or online delivery orders

  • To create, provide, and manage your membership and/or online user account(s) with PLC

  • To enhance your shopping experience on our website

  • To facilitate payment of purchase orders and to process refund

  • To respond to and handle your enquiries, complaints, and suggestions

  • To carry out contests and lucky draws

  • To handle disputes or discrepancies

  • Any other purposes associated with the services, products, or goods sold by PLC

3.2. Communications

  • To inform you of marketing information including and not limited to promotions, products, services, pet related news, updates of business operations and developments from PLC and our partners

  • To send you surveys regarding customer satisfaction of PLC’s products and services

  • To publish the winner’s identity in contests and/or lucky draws

  • To publish customer’s compliments and feedbacks

  • To inform you on any reasonable transaction discrepancies or recovery of your personal belongings in PLC’s premises

3.3. Security and developments

  • To manage the safety and security of PLC’s premises and services

  • To perform business analyses

  • To comply with any applicable laws and regulations or to assist in law enforcement by relevant authorities

  • To assist relevant authorities in contact tracing if required

4. Disclosure of Personal Data

PLC will not disclose, share, transfer, sell or rent personal data to any third party without your consent. However, to carry out our business operations and to provide our services to you, PLC may engage third party service providers to assist us. As such, PLC will provide these companies with only those elements of your personal data which are pertinent to the execution of these engaged services. Henceforth, the disclosure of your personal data may include and is not limited to the following organisations:

4.1. Service Providers

  • Data Intermediaries

  • Telecommunication companies

  • Courier service companies

  • Information technology companies

  • Banks

  • Payment vendors

  • Credit card companies

  • Auditing companies

  • Legal firms

  • Public relations agencies

4.2. Government Ministries or Law Enforcement Agencies

  • Monetary Authority of Singapore

  • Accounting and Corporate Regulatory Authority

  • Singapore Police Force

  • Personal Data Protection Commission

  • Animal & Veterinary Service 

  • Ministry of Health

PLC will also take reasonable measures to ensure that organisations to whom we have disclosed your personal data are legally bound to comply with the PDPA.

5. Security of Personal data

PLC will undertake reasonable security arrangements to protect your personal data in our possession or under our control from unauthorised access, collection, use, disclosure, copying, modification or disposal. Only authorised personnel have access to our internal customer database system which is stored on a firewall and password protected server. Furthermore, physical access to the server is limited to only authorised personnel.

As our websites may contain links to other websites of our business partners or associates, PLC is not responsible for the content, security or privacy policies in these websites.

6. Contact Us

If you:

  • have any questions or feedback relating to your personal data or this Policy;

  • would like to obtain access and/or make corrections to your personal data; or

  • would like to withdraw your consent to any use of your personal data as stipulated in this Policy, kindly submit an online enquiry via our website, www.petloverscentre.com or mail your requests to International Headquarters (IHQ) 11 Yishun Industrial Street 1, North Spring Bizhub #07-92, Singapore 768089.