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Return & Exchange Policy


At Pet Lovers Centre, your satisfaction is very important to us. We know pet parents are busy, so we've made our return policy easy and convenient.

Conditions for Return & Exchange

Exclusions

The item is delivered in a damaged condition or is past its expiry date.

The item has a manufacturer’s defect.

The wrong item is delivered.

 

Exchange is not applicable for online orders.

Item that has been repacked into smaller packets under your order request will not be accepted for return or exchange. 

Free items given as part of a promotion you enjoyed cannot be return for refund or exchanged.

Cages, carriers and cat trees are not applicable for return or exchange.

 

Should your item(s) satisfy the above condition(s), please take note of the following.

For In-Store Purchases without Home Delivery request

1Return

Exchange

The item shall be un-used, tags not tampered with and shall be in the original brand packaging (if applicable).

 

The item shall be un-used, tags not tampered with and shall be in the original brand packaging (if applicable).

 

 

The item has to be returned within 7 days from date of purchase / delivery.

 

The item has to be returned within 7 days from date of purchase / delivery.

 

The item must be returned to any of Pet Lovers Centre retail stores with a valid original receipt.

 

The item must be returned to the same Pet Lovers Centre retail stores with a valid original receipt.

 

The refund amount will include the amount paid by you after any discount was applied to the returned item and excludes any other service fees applied in your order.

VIP loyalty points that were redeemed toward the purchase of an item(s) will be forfeited when item is returned. In addition, loyalty points earned from the purchase of the returned item will be deducted.

 

No refund is given if the exchanged item is of lower value.

 

 

For In-Store Purchases with Home Delivery request & Online orders

1Returns

Exchange 
(excl Online Orders)

 

The item shall be un-used, tags not tampered with and shall be in the original brand packaging (if applicable).

 

The item shall be un-used, tags not tampered with and shall be in the original brand packaging (if applicable).

 

The item has to be returned within 7 days from date of purchase / delivery.

A $10 service fee will be applied for our friendly delivery man to collect your item(s) for return from your home.

 

The item has to be returned within 7 days from date of purchase / delivery.

A $10 service fee will be applied to facilitate the exchange.

 

 

Please call our Delivery Hotline, 1800 738 3663, to arrange for return. 

 

Please call our Delivery Hotline, 1800 738 3663, to arrange for exchange. 

 

The refund amount will include the amount paid by you after any discount was applied to the returned item and excludes any delivery fees and other service fees applied in your order.

VIP loyalty points that were redeemed toward the purchase of an item(s) will be forfeited when item is returned. In addition, loyalty points earned from the purchase of the returned item will be deducted.

 

No refund is given if the exchanged item is of lower value.

 

1The quality evaluation process may take 2 to 4 business days once the item reaches the Warehouse. The refund process will only begin after we have completed evaluation your return item and if it is deemed to be a valid return. If it is an invalid return, the item will be sent back to you (the customer).

Pet Lovers Centre reserves the right to change the terms & conditions above at any time without prior notice.