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Terms of Use 

By accessing to Pet Lovers Centre’s website, known as the “Site”, you, known as the “User”, hereby acknowledge what the User has read, understood and agree to be bound by these policies: 
1) Home Delivery/Online Shopping Terms & Conditions
2) Privacy Policy
3) Repacking Policy

If you do not agree, please discontinue the access to this Site and/or Services immediately.

Pet Lovers Centre and its management hereby express their right to revise, amend, withdraw or make changes to these terms and conditions, and policies, in part or in whole at any time with or without prior notice to its Users.  All such revisions, amendments, withdrawals or changes shall be automatically, or immediately effective once they are posted on the Site.

The User shall agree to indemnify and hold Pet Lovers Centre and its employees and partners harmless from any and all claims, demands, actions, proceedings, liabilities (including any statutory liability and 3rdparty liabilities) that made by any third party due to, or arising from the use of the Site and/or Services and/or the User’s breach of the Terms of Use.


1. Product Warranties
With respect to non-exclusive Pet Lovers Centre (PLC) branded Goods, such Goods are supplied and sold on an "as is where is" basis, unless the manufacturer, or supplier, of such Goods has issued a warranty in respect of such Goods, in which case such Goods are supplied and sold with the warranties issued and granted by the manufacturer, or supplier, of such Goods only. You hereby agree to look solely to such manufacturer, o\r supplier, for any claims related to such warranties.

2. Pricing & Product Information
All pricing stated on our website are inclusive of GST.  Whilst all pricing & product information stated are as accurate as possible, PLC reserves the right to vary the pricing and other details of the products without prior notice.
The expiry date on the packaging is an indication of the product lifespan before it is opened for use.

3. Discounts and Loyalty Points
Subject to the Terms and Conditions of prevailing promotions, applicable membership privileges (i.e. Birthday Discount, Bulk Discount & Loyalty Point) will only be given upon verification of membership status.

4. Delivery Service Surcharge
A delivery surcharge of S$10 applies for nett purchases below S$80.  Free delivery for nett purchases above S$80.  No delivery will be made outside mainland Singapore or to post office boxes.  A re-delivery surcharge of S$10 will apply after the first failed delivery.

For Initial Orders with $80 & above

In the event if there are any order adjustments and the revised total amount falls under $80, the delivery surchange of $10 will apply.

5. Modes of Payment
We accept credit card (VISA, MasterCard & AMEX) and cash payments.

6. Order Confirmation
Orders made online by the User shall be deemed to be accepted upon the sending of an order summary email by PLC to the user.
For orders made at the retail store(s) for home delivery, our Delivery Service Officer will contact you to confirm your order and advise on the delivery lead time. In cases where stocks become unavailable, PLC reserves the right to reject, and/or limit the quantities ordered. 
If an item is out of stock or substituted, the final amount payable will be adjusted before we make any deductions. If any product was delivered to the customer by mistake, PLC reserves the right to collect the wrong product delivered. 

7. Delivery Lead Time  
The following is only applicable to orders made online. For orders made at the retail store(s) for home delivery, our Delivery Service Officer will contact you to confirm your order and advise on the delivery lead time.   

Standard Delivery

Stock Status

Delivery Lead Time


Stocks are available, with the earliest delivery within 2 working days from the date of order. 


Stocks are available at our retail stores, with the earliest delivery in 5 working days from date of order.


Stocks are subjected to supplier's availability with the earliest delivery in 7 working days from date of order.

Express Delivery

Stock Status

Delivery Lead Time


Stocks are available for same day or next day delivery, subject to terms & conditions below.

• All items within the order must be of ‘Available’ stock status only
• Orders must be made before 10am on Tuesdays to Fridays, excluding public holidays and eve of public holidays
• Due to limited delivery slots per day, this option will not be available once slots are full

8. Order Cancellation Policy
A cancellation fee of S$10 will apply if you decide to cancel your order.

9. Delivery Time Slots & Policy 

Our delivery timings have been extended for your convenience.

  Monday Tuesday – Friday Saturday Sunday and Public Holidays
Morning Not available 8:30am- 1:30pm 8:30am- 1:30pm No Delivery
Afternoon 1:30pm- 5:30pm 1:30pm- 5:30pm 1:30pm- 5:30pm No Delivery
Evening 5:30pm- 9:30pm 5:30pm- 9:30pm Not available No Delivery

We aim to deliver the product to you at the place of delivery and delivery time slot requested by you in your order at the time of your order checkout. We are however, unable to accede to any request for a specific time of delivery within your selected delivery time slot. 

We shall notify you if we expect to be unable to meet our estimated delivery date, but we shall not be liable to you for any losses, liabilities, costs, damages, charges or expenses arising out of late delivery.

For amendments to Delivery Time Slots and any other order details, please contact us through our Delivery Hotline at least 1 Working Day in advance to your scheduled delivery date. Otherwise, a re-delivery charge of S$10 will apply. 

We are unable to accede to any particular packing requirements for your delivery. We may reuse carton boxes to contain your items for ease of handling during delivery. 

10. Repacking Policy
A service fee of $3.80 per item weighing 5kg & above will apply in the event of a request to repack the items into smaller packets. This will be done in accordance and acceptance of PLC's Repacking Policy.  All repacked pet food are non-exchangeable and non-refundable. View full details of our Repacking Policy here. 

Vide AVS's advisory notice dated 20 January 2012, for PLC exclusive brands, we maintain a no repacking policy to preserve ultimate freshness for the customer. For brands that are carried nationwide, pet owners have requested for PLC to offer repacking services. We have therefore invested in a sterile facility with an automated repacking equipment for the benefit of these customers. Nonetheless, PLC highly discourage customers to opt for the repacking service, to ensure the quality of the pet food is preserved. 

11. Feedback

We welcome your feedback! If you wish to provide any feedback on our products or services, please contact us at our Customer Service Hotline 1800-CARE4U2 (1800-2273482) or click HERE to submit a feedback online.

12. Contact Us

Delivery Hotline: 1800-PETFOOD (1800-7383663)
Delivery Hotline Operating Hours

Monday – Friday

9:00am to 6:00pm


9:00am to 1:00pm

Sunday and Public Holidays


Call from overseas: +65 6305 9099

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