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Frequently asked questions (FAQ)

How long does my loyalty points last? 
Loyalty points will last for as long as the membership remains valid. An SMS reminder will be sent at 11 months. Loyalty points will be automatically erased from member’s account once it crosses the expiry date.

I do not want to receive any SMS from Pet Lovers Centre.
To unsubscribe from receiving SMS from Pet Lovers Centre, SMS PLC*STOP to 91179609 To subscribe receiving SMS from Pet Lovers Centre again, SMS PLC*GO to 91179609 * ONE loyalty point will be deducted for each SMS sent to server by member

Will my points in the expired card be transferred to the new card?
Yes, the expired points and latest points will be merged automatically as long as registration is done using the SAME mobile number. *The expired points will not be transferred for card expired more than 3 months.

How do I check my points?
Through website, members can check their points at our homepage, www.petloverscentre.com . Through SMS, Type BALANCE and SMS to +65 9117 9609 *ONE loyalty point will be deducted for each SMS sent to server by member.

How do I go about redeeming the items?
You may use our 24-hour Online Redemption Area or call our customer service officer at 1800- CARE4U2 (1800-2273482) during office hours.

How long does it take to process my redemption vouchers?
It will only take 1 working day to process. Your redeemed vouchers will be sent to your registered email after approval by Pet Lovers Centre. Voucher is valid for use at any Pet Lovers Centre and The Pet Safari retail stores in Singapore.

What if I do not renew my existing membership card?
Loyalty points will last for as long as the membership remains valid. An SMS reminder will be sent at 11 months. Loyalty Points will be automatically erased from member’s account once it’s crosses the expiry date.

I have lost my card. 
Report immediately to any of our retail outlets or contact our Customer Service Officer @ 1800-CARE4U2 (1800-2273482). A replacement fee of S$6.00 will be chargeable for all lost cards.

What is the discount that I am entitled to during my birthday month?
Members are entitled to 15% discount on regular-priced products with minimum purchases of S$35.00 and above. The purchases are unlimited during the member’s birthday month.

My VIP Card is expiring soon. Any renewal fee required.
Annual (1-Year) renewal fee of S$6.00 is required with no minimum purchase. Annual (1-Year) renewal fee is S$5.00 for purchases amounting to S$150 or more on accumulated receipts over the course of 4 weeks. An SMS reminder will be sent one month before the membership expiry date.