FAQs during Covid-19
SN |
Questions |
Answer |
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1 |
Can I collect my orders at Pet Lovers Centre warehouse during Covid-19? |
For urgent purchases, you can opt for 1Express Delivery when making an order online. Alternatively, you may visit any of our Pet Lovers stores, which remains open. Pet Lovers Express, located within selected NTUC Fairprice (Marine Parade, Bukit Timah Plaza, Kallang Wave & Vivocity) are also open to serve your needs. 1Express Deliveries are available in limited slots for orders before 10am on Tues-Fri (excl PH & eve if PH) & only with items of 'Available' stock status. A surcharge of $10 is applicable.
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2 |
Do you carry the full range at Pet Lovers Centre Express? |
- Burp - Fish 4 Dogs - Fish 4 Cats - Trustie - Little Big Paw - Byopets - Menforsan Shampoo - 1st Choice |
3 |
Why does it take a long time for a page to load? |
However, in the event of a new surge in online traffic due to the Covid-19 situation, you may face intermittent slow speed on our site. We’d advise to visit our site again at a later time if you still encounter a slow loading speed at our website. Please ensure also ensure that you have a full network signal while visiting our site.
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4 |
My delivery did not arrive. What should I do next? |
We are currently not taking any calls as our delivery team is busy processing the huge increase in online orders. |
5 |
Can I add more items to an order that I have just placed? |
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6 |
Why are some of my items not delivered? |
We seek your kind understanding that some items are not delivered because our supply chains have been temporarily disrupted & some items featured on our website at the time you placed your orders were already out of stock when we started packing your order. In the event that we are unable to fulfill any of these items, any discounts, promotions or waiver of associated fees applied on these items will be invalidated when the orders are processed. We will inform you via email & you will not be charged for items we cannot fulfill. We appreciate your kind verification of the amount charged to your credit card before you contact us with your concern of being overcharged. Kindly provide us with your order number should you submit a request to us.
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7 |
Is there any measures taken to keep our items safe from the Covid-19 virus as best possible? |
*For cash collection, you may leave your payment on the floor in the presence of the driver. For your safety, kindly refrain from checking the items on the spot. |
8 |
Can I combine a new order with an earlier one, in order to get an earlier delivery date? |
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9 |
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You can do it now |
Please visit our Help Centre if you have any further questions relating to your orders, VIP membership, online account etc.