We are currently upgrading our online shopping cart and we might experience some technical issues. If you have placed online orders with us and you do not receive a call from our customer officers the next working day, we would greatly appreciate it if you could forward your received online orders email confirmation to firstname.lastname@example.org OR you may call us at 1800-PETFOOD (1800-7383663).
We apologise for any inconvenience that this may cause you. We are doing our best to fix the issue as soon as possible.
Thank you for your understanding!
Warranty of Goods/Services
All our goods/service will serve their intended functions.
Terms of Warranty
All warranty conditions are stated in the product/services information provided, unless the distributor/manufacturer has provided none.
All our prices are nett. No discounts will be given unless stated otherwise.
Delivery is free for goods purchased above SGD$80.00 and delivered within Singapore.
* A delivery charge of $10.00 will be incurred for purchases less than $80.00 per trip
Online orders Payment Processing
We accept VISA or MasterCard payments during confirmation of orders between our customer service officer and online customer. We accept cash or cheque payments after the delivery to the customer. We ensure accuracy in our billing as all our transactions are automatically processed.
Confirmation of Orders
All online orders will be processed by our customer service officers by the next working day. No online order is confirmed until our customer service officers have personally confirmed it when they contact the customer.
Cancellation of Orders
Should any of our goods be unavailable after confirmation and payment of the online purchase, we will refund the amount paid by the customer should he/she choose to do so. Alternatively, we will await for stock availability before delivery should the customer be willing to wait.
Exchange and Refunds
All exchanges must be done within 7 working days from the date of purchase. Each case is considered unique and will be treated on a case by case basis. Should any customer choose to re-pack their food from the original packaging, our Re-packing policy will void all our exchange and refund policies.
We welcome your feedback! Should you feel dissatisfied with any of our goods or services, please contact us at 1800-CARE4U2 (1800-2273482) or email us through our website.
Alternatively, customers may refer their complaints to the BusinessTrust Secretariat if they are not satisfied with the resolution of the complaint.
Your order is not confirmed until you receive a call from our Customer Service Officer. Please indicate a contactable number.
Alternatively you can call 1800-PETFOOD (1800-7383663) to place your order directly with our Customer Service Officer. Thank you.
Home Delivery Operating Hours
Monday – Friday 9:00am to 9:00pm
Saturday 9:00am to 12:00pm
Sunday and Public Holidays Closed
Home Delivery Time Slots
Monday – Friday 2:00pm to 6:00pm
6:30pm to 9:30pm
Saturday 2:00pm to 6:00pm
Sunday and Public Holidays No delivery
Delivery will take 3 to 4 working days (excluding Sundays and Public Holidays) from date of purchase. Delivery date will be confirmed by our Customer Service Officer.
*** Store bulk discounts and membership discounts will be given upon confirmation via phone call