How long does my loyalty points last?
Loyalty points will last for as long as the membership remains valid. An SMS reminder will be sent at 11 months. Loyalty points will be automatically erased from member’s account once it crosses the expiry date.
I do not want to receive any SMS from Pet Lovers Centre.
To stop receiving SMS type: PLC*STOP
To start receiving SMS again, type: PLC*GO
Will my points in the expired card be transferred to the new card?
Yes, the expired points and latest points will be merged automatically as long as registration is done using the SAME mobile number.
*The expired points will not be transferred for card expired more than 3 months.
How do I check my points?
Through website, Members can check their points at our homepage, www.petloverscentre.com .
Through SMS,Type BALANCE and SMS this to the same number printed on card. ONE loyalty point will be deducted for each SMS sent to server by member.
How do I go about redeeming the items?
You may use our 24-hour Online Redemption Area or call our customer service officer at 1800-CARE4U2 (1800-2273482) during office hours.
How long does it take to process my redemption vouchers?
It will take 10 working days to process member’s redemption vouchers. Customer will receive an SMS to the registered mobile number when the vouchers are ready for collection.
What if I do not renew my existing membership card?
Loyalty points will last for as long as the membership remains valid. An SMS reminder will be sent at 11 months. Loyalty Points will be automatically erased from member’s account once it’s crosses the expiry date.
I have lost my card.
No worries. Report immediately to any of our retail outlets or contact our Customer Service Officer @ 1800-CARE4U2 (1800-2273482). A replacement fee of S$3.80 will be chargeable for all lost cards.
What is the discount that I am entitled to during my birthday month?
Members are entitled to 15% discount for purchases S$35.00 and above. The purchases are unlimited during the member’s birthday month.
My Privilege Club Card is expiring soon. Any renewal fee required.
Yes, subsequent yearly renewal is at S$3.80 with no minimum purchase. For ≥ $150 , membership can be renewed at $2.80 yearly. An SMS reminder will be sent one month before expiry date.
