Pet Lovers Centre (PLC) is a home-grown pet retail and service chain that was founded in 1973 as a family hobby business. The company only rapidly grew since the second generation of the Ng family took over in 1995. Since then, they have expanded to Malaysia and eventually to Asia.
To date, it is the largest pet chain store within Singapore and Malaysia.
A pioneer in the pet food and accessory retail industry in Singapore, PLC is a household name today, known for its ability to offer its customers the widest and freshest range, coupled with prompt and warm service.
PLC is an Associate member of WWPIA (Worldwide Pet Industry Association).
They are currently the only pet chain in Singapore that has been awarded the Trust SG certification for the year of 2006-2008. Over the years, they have also been awarded the following:
1.The Global Pets Forum Award 2013 ( Prague , Czech Republic ) – Winner
2.The Global Pets Forum Award 2010 ( Vienna ) - Second Runner Up
4.Clubpets Readers Choice Award- Voted Most Popular Pet Shop 2003, 2004, 2005 and 2006 consecutively.
5.The Largest Pet Store in Malaysia Book Of Records 2003
6.Best Pet Shop Award 2004 & 2005 by PETA
7.Excellent Service Award 2002
8.Retail Courtesy Award ( GOLD ) 2002
9.Phoenix Award 2002 ( Finalist )
10.The Singapore Creative Circle Award 2001 ( Bronze )
PLC is currently the only one that has vet-trained, pet care consultants (PCCs) stationed in their stores to provide professional advice on pet care. PLC is also the only one that offers customers on-time delivery to their doorsteps, as well as the option to make purchases or check their membership points online..
As an entrenched market leader of the pet industry, its vibrant young management team relentlessly seeks new opportunities for filling market gaps.
Besides its 71 pet stores in Singapore, Malaysia and Bangkok, PLC also run their chain of “The Pet Safari”- thematic pet shopping destinations that bring the best vets, pet groomers, pet breeders, products and services under one roof with complete one stop shopping. They are the only enclosed shopping areas in Singapore, Malaysia and Bangkok where owners are allowed to shop freely with their pets.
When The Pet Safari first opened in Singapore, it was commended by the then Minister of State for Trade and Industry and Foreign Affairs and also Minister of State in charge of entrepreneurship, Mr Raymond Lim, for its innovativeness.
PLC runs four “The Pet Safari” outlets altogether; one in Malaysia and 3 in Singapore. The Pet Safari @ Nex Mall is the newest addition, spanning 5400 square feet and is Singapore’s first penthouse pet store with an open roof top dog run.
They are a strong advocate of responsible pet ownership. Besides coming up with a financial scheme to incentivize Singaporeans to adopt a pet rather than buy one, PLC has upped its Corporate Social Responsibility ante in 2009 by forming Pet Lovers Foundation, serving “Pets, People and our Planet”.
PLC prides itself in being able to offer the widest range of pet products and accessories, and the freshest pet perishables, so that their customers can derive total confidence and peace of mind. Their service philosophy has been encapsulated in their tag line,“All passion, all pets”.